Overview
What is the Threads Section?
This section allows you to see any thread (conversation between user and agent, not including bot interactions) that happened in this workspace. From this view, you can filter to find threads meeting specific criteria across a range of factors.
Why use the Threads Section?
The Threads section allows you to find current or previous interactions, pick back up where a discussion was left off, and to understand what happened during customer interactions.
How to access the Threads Section?
To access this page, while in the Inbox portion of Zowie, click Threads on the main navigation panel.