If you don't receive notifications, follow those steps:

Check Browser Settings: Ensure that your browser allows notifications for our application. Go to your browser settings and look for the notification permissions. Make sure our application is listed and allowed.
Please, refer to your browser's official guidelines to see detailed instructions.
Application Settings: Verify that sound notifications are enabled within our application. Go to the Inbox navigation bar and toggle the sound notification option is on.
Device Sound Settings: Check your device's sound settings to ensure that the volume is up and not muted. Sometimes, notifications may be working, but the device is not producing sound.
Please, refer to your device's official guidelines to see detailed instructions.
Browser Extensions: Some browser extensions may interfere with notification delivery. Temporarily disable browser extensions and check if the notifications work. If they do, re-enable each extension one by one to identify the culprit.
Clear Browser Cache: Outdated cache files may disrupt notification functionality. Clear your browser cache and reload the application to see if the issue persists.
Please, refer to your browser's official guidelines to see detailed instructions.
Browser Updates: Ensure that your browser is updated to the latest version. Developers often release fixes and improvements that can address notification issues.
Operating System Settings: Confirm that your operating system is configured to allow browser notifications. Check both general notification settings and any specific settings related to our application.
Please, refer to your system's official guidelines to see detailed instructions.
Network Connection: A stable internet connection is crucial for timely notifications. Check your network connection to ensure that it is stable and not experiencing disruptions.
Contact Support: If the issue persists after trying the above steps, please reach out to our support team. Provide details about your browser, device, and steps you've taken so far for a more accurate and timely resolution.

By following these steps, you can systematically troubleshoot and identify the root cause of the notification issue, ensuring that you stay informed about new messages from your customers.

Overview