Overview
What is the Live Dashboard?
The Live Dashboard is a tool built with the needs of customer support managers in mind that shows you the performance of your team in Zowie Inbox at any moment in time.
Why use the Live Dashboard?
The dashboard allows you to gather insights about your agents to improve performance, and can be customized according to your needs. Agents can also find it useful to see their performance. The access to the dashboard will reflect the access level configured in the Profile settings.
How to access the Live Dashboard
Access this page by selecting Live Dashboard under the Inbox navigation bar.