Overview
What is the Conversations section?
A Conversation contains both automated interactions (a user and the chatbot) and chats with your agents. This panel gathers all those interactions into one place for your convenience.
Why use the Conversations section?
From this view in Zowie Inbox, you are able to filter to find conversations based on a range of criteria, review conversations that took place with your chatbot to gain further context, and act on any conversation that needs further resolution.
How to access the Conversations section?
To access the Conversations section, while in the Zowie Inbox interface, select Conversations from the main navigation panel.