Overview
What is a Recommendation?
A Recommendation is a group of similar, automatically clustered phrases that are based on the user's questions.
Recommendations help you train existing Automations to respond to the most relevant questions or to improve your Knowledge Base by adding new Automations to answer commonly unrecognized questions.
Why use Recommendations?
Use Recommendations to get regular insights into what questions are most important to your customers and improve your chatbot's automation capabilities on an ongoing basis. Recommendations are the most effective way of training your chatbot.
By adding new Recommendations regularly you are more likely to achieve great success with Automation and Deflection ratio as your chatbot will have the capacity to understand and recognize your users' questions.
How to access Recommendations?
You can find the list of Recommendations by clicking Automations > Recommendations on the main navigation panel in Zowie.
Recommendations view
There are two types of Recommendations:
Learning Phrases, which suggest adding new phrases to an existing Automation;
New Automations, which suggest creating entirely new Automation.