Overview
What are Proactive Chats?
Proactive chats are used to override the chat widget's default scenario and to proactively reach out to customers with a personalized message based on a user's behavior.
Why use Proactive Chats?
Proactive chats help you to provide dedicated content for the user based on the behavior they are displaying.
Proactive chats help you to:
Drive sales by reaching out to customers who are displaying buying behavior (paused on your checkout page, product pages, etc.) and connecting them immediately to an agent;
Trigger specific automation on help center pages to provide a streamlined support experience, e.g., if somebody is looking for info about returns, we can show it right away.
How to access Proactive Chats?
To access the Proactive Chats, navigate to Chatbot > Proactive Chats from the navigation bar.