Overview
What are Inbox Analytics?
Inbox Analytics are a series of dashboards that give you the tools to understand the performance of your business and support team.
Why use Inbox Analytics?
Analytics helps you understand and improve your performance and customer experience. By frequently reviewing analytics, you can expect to learn what types of issues your customers are facing, and how your support team is performing in resolving those issues. Analytics can give you a snapshot of a current point in time, or show you trends in your performance over a time period.
How to access Inbox Analytics?
To access analytics, select Analytics from the main navigation panel of Zowie Inbox, and then select the specific page you'd like to see.