Overview
What are Workflows?
Workflows are dynamic rules-based scenarios that offer end users customized responses based on decisions or inputs made in Zowie's chatbot.
Why use Workflows?
Workflows allow you to increase your automation and deflection ratios by designing flows to answer more complex questions asked by your end such as product questions based on what product is being used.
Workflow can be used for lots of different purposes, e.g.:
building product advisors/gift pickers where users can answer product-related questions and as a result of completing such workflow, get a well-suited recommendation,
creating automated answers for more complicated processes, such as returns or refunds, in which the answer depends on several conditions.
How to access Workflows
To access workflows, navigate to Modules > Workflows from the navigation bar.