Overview
What are Threads in Zowie Inbox?
Threads in Zowie Inbox are all of the interactions that your agents have with customers across channels. Any incoming chat, email, or other interaction on a channel integrated with Zowie will appear as a thread. As an agent, you can use this guide to understand how to interact with customers via the Zowie platform.
Why use Threads in Zowie Inbox?
Managing threads in Zowie Inbox is how you as an agent can interact with customers across channels. It allows you to provide personalized assistance, read customer responses, and eventually close out each open thread once it's been resolved.
How to access Threads?
Access Threads by clicking the Inbox view from Zowie's main navigation panel. It will be empty unless there's a thread assigned to you.