Overview
What are Statuses?
Statuses are used to identify whether individual agents are online, on a break, or offline, and whether or not they should be assigned tickets accordingly.
Why use Statuses?
Using Statuses properly ensures that your agents will only be assigned tickets when online. It also gives you the ability to report on agent activity and how much time is spent in each status.
How to access Statuses?
In order to find Statuses, please go to Inbox > Settings > Statuses.