Overview
What are Queues?
Queues allow you to create discrete departments or teams dedicated to specific issues. By default, every new Zowie workspace comes with one Queue preconfigured – the General Queue and it's to where all new threads are routed.
Why use Queues?
Queues are an important part of setting up an efficient and scalable configuration of Zowie Inbox. They allow you to establish different groups for different types of tickets (based on channel, topic, etc.), organize your agents around the different queues based on priority, and report on how agents are performing across each.
How to access Queues?
In order to find queues, please go to Inbox > Settings > Queues.