Overview
What is an Automation?
Automations are the core functionality of Zowie that allows for automating answers to frequently asked questions. Each automation represents a question or topic that your customers will be able to access when chatting with your bot.
Each automation can trigger written answers or other automated modules to provide effective support.
Why use Automation?
Your automations make up Zowie's Knowledge Base, which together with recommendations becomes the self-learning tool that understands and responds to questions your customers are asking.
Ultimately, the quality of each automation and the breadth of automations added to your Knowledge Base will help you deflect as many support inquiries as possible.
How to access Automations
To access the Automations section, navigate to Automations > Knowledge Base.