Overview
What are Topic Suggestions?
Topic Suggestions are an extension to your chatbot that enables it to suggest topics that users could have possibly meant if Zowie does not recognize your user's question.
Why use Topic Suggestions?
Topic suggestions should be used because it increases the possibility of deflecting tickets, as it increases the chance that users will receive the answers that they are looking for.
Additionally, topic suggestions help Zowie's AI to learn your business, eventually increasing your Automation and Deflection Ratios by generating Recommendations to improve your Knowledge Base.
How to access Topic Suggestions
To access Topic Suggestions, click Automations > Topic Suggestion within the navigation panel.