Overview
What is the Survey Module?
The Survey module allows you to collect information from users through a variety of forms embedded directly in your chatbot.
Why use Surveys?
Surveys allow you to collect detailed information from customers at the right moments, which helps your agents to provide better, more efficient service. Through Surveys, customers can submit text and images to give your agents all the context they need.
Surveys also give you the ability to automatically create emails or support tickets at the end of bot interactions so your team can follow up with customers to resolve issues.
How to access Surveys?
To access the Survey Module, navigate to Modules > Survey from the navigation bar.