Overview
What is the Pre Chat Survey?
The Pre Chat Survey is a global setting that can be enabled to collect information from users before engaging Agents via a Handover in Zowie.
Why use the Pre Chat Survey?
This tool helps your team solve tickets more quickly by collecting relevant information from users. You can ask them for their name, phone number, and email address so that agents understand who they are speaking with and how to help.
How to access the Pre Chat Survey?
To access Pre Chat Survey, choose Settings > Pre Chat Survey from the main navigation panel.