Overview
What is the Post Chat Survey?
The Post Chat Survey is a global mechanism used to collect feedback & satisfaction information after a user chats with an agent.
Why use the Post Chat Survey?
This tool allows your users to rate the quality of the customer service they have just received so that you can manage the performance of your support team. It is displayed after the conversation with an agent and offers the following kinds of questions:
Net Promoter Score (NPS);
Customer Satisfaction Score (CSAT);
Single choice;
Text.
How to access the Post Chat Survey?
To access Post Chat Survey, click Settings > Post Chat Survey from the main navigation panel.