Overview
What are Templates?
Templates are pre-defined responses that agents can quickly pull into a thread to provide a best-practice response to your customers. Templates allow you to speed up the process of responding to your customers and provide your agents with predefined content that can be used to quickly ask the customer for the necessary information or respond with a standardized answer.
Why use Templates?
Templates allow you to manage your customer support process more closely and to ensure your customers are receiving adequate support.
How to access Templates?
In order to find templates, please go to Inbox > Settings > Templates.