Overview
What is Quality Assurance?
Quality Assurance is a mechanism that asks your end-users whether or not the answers provided by the bot are relevant and helpful to your customers. It can be enabled on a case-by-case basis within each Automation.
Why use Quality Assurance?
Quality assurance is important because it generates the data which shows you which Automations in your knowledge base are helpful to customers and which aren't. This data can be used to improve the content within your Knowledge Base to increase customer satisfaction. It's also critical data that helps you understand what customers are happy or unhappy about with regard to the general customer experience provided by your brand.
Lastly, Quality Assurance helps our chatbot learn whether it's providing relevant answers to your customer's inquiries.
How to access Quality Assurance
To access the Quality Assurance section, navigate to Automations > Quality Assurance from Zowie's menu bar.